We've partnered with Refundid to get you your refund instantly before you've even sent back your order! You'll also have the option of receiving a standard refund.

To get started, enter your details below:

Don't want to use Refundid? Email enquiries@foxanddove.com.au to lodge your return.  

 

FULL PRICED ITEMS

Full-priced items are eligible for store credit, exchange or full refund within 7 days of receiving the order. Our 7 days return policy will be based off the delivery date of the order, so please provide this upon your request. 

 

ELIGIBILTY 

Orders eligible for a return must be sent back as new, at owner's expense and arrive within a 7 day period after approval. If the order is not received within this timeframe, the return will be automatically cancelled & sent back to the customer at an additional charge. The enclosed packing slip must be completed and included with your return, with all information filled out including the confirmed RA number.

Any sign of wear, or if the product is not returned as new, may affect the refund. If eligible for return, please allow 3-5 business days once we have received your order for processing. 

For hygiene reasons we don't accept returns on lingerie or earrings. All swim must be tried on while wearing undergarments and returned with hygiene strip in place and no signs of removal / alteration.

 

SALE ITEMS

Sale items of a 50% discount or more are final sale & not eligible for a return,    exchange or store credit.

Sale items of a less then 50% discount are eligible for a store credit or exchange only. 

Sale items are not eligible for return. If items are returned despite this policy, they will not be approved and will be sent back to you at an additional charge.

 

PROMOTIONAL SALES

A sale item that is further reduced by a flash sale/promotional event, is not eligible for a refund, store credit or exchange and the sale is final, this is inclusive of any email sign up discount offerings. 

 

AFTERPAY

Orders placed using Afterpay platform are eligible for a store credit or exchange only. Orders placed using Afterpay are not eligible for refund. Please see our AfterPay page for further information. 

 

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact us via email enquiries@foxanddove.com.au with your order number and images of the fault and we will work with you to resolve the issue. 

All purchased item/s must be flagged with us within 7 days of receiving your order and must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. 

All in store and online item/s that are deemed faulty will need to be approved via the brand before any replacement/repairs/returns are issued. Please note refunds are only issued if the brand deem the product faulty.